You want to improve the management of your sales process ?
You are looking for more competitive advantages ?
You would like to better attract and keep your customers ?
You’ve been postponing your CRM implementation for a long time ?
Check our solutions
Microsoft Dynamics CRM enables you to develop marketing and sales efficiency thanks to social web watch over, decision making tools and campaign management (on premises, in the cloud or a mix of both).
We also deliver mobile CRM apps together with tools to directly integrate the social web data and reports into your CRM software.
The marketing needs constantly change. You have to interact with your customers in an innovative way, engage them one to one across channels, bringing the return on investment that they expect. We help you to guide your customers, build your sales pipeline and work out the impact of your marketing campaigns.
Build brand. Engage one to one. Demonstrate impact:
The way customers interact with businesses has fundamentally changed. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. Your sales team must adapt to the new customer journey, building deeper relationships with customers and personalizing every interaction.
Stay focused. Win faster. Build trust:
Service by Microsoft Dynamics empowers customers through their choice of self and assisted service options; empowers agents to deliver fast, informed and effective resolutions; and seamlessly incorporates field solutions when there is a need for onsite help.
Service by Microsoft Dynamics CRM can help you earn customers for life through omni-channel service, increased agent productivity, channel guidance and adaptive service models.
Earn loyalty. Empower agents. Stay agile:
In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement, powerful social CRM software, puts cutting-edge tools in the hands of your sales, marketing, and service teams, helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.
Listen everywhere. Analyze sentiment. Drive engagement:
Réorganisation et utilisation plus conviviale de l’outil en place
Le projet en détail
Gestion de la relation client: centralisation et accès rapide aux informations commerciales
Centralisation et accessibilité de l’information dans le CRM.
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